top of page

Privacy Policy

We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws. This privacy policy governs the collection, storage and use of personal data collected by Furzeleigh House Limited. The information may be gathered through our main website at http://www.furzeleighhouse.co.uk, via a telephone conversation or through our normal business activities supporting the provision of cottage rental and associated services. 

​

This privacy policy provides you with details about the personal data we collect and hold about you, how we use your personal data, and your rights regarding the personal data we hold about you. 

​

Please read this privacy policy carefully – by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety. 

This Privacy Policy supplements other notices and terms published on our website (including our terms of use) and is not intended to override them.

Furzeleigh House Limited is the data controller of the personal data that we collect from you. It is a company registered in England and Wales (registration number 12093506), whose registered office is at Furzeleigh House, Lyme Road, Axminster, Devon, EX13 5SW.

You can contact us in relation to this privacy policy by email at contact@furzeleighhouse.co.uk.

​

We retain information (including personal data) for the minimum reasonable time period to allow us to provide our services and will delete it after that time. The only exceptions are in cases where we need to keep limited personal data to comply with our legal obligations, resolve ongoing disputes, or enforce our agreements.

Should you require more detail about our retention timescales for a specific category of data or information please contact us at contact@furzeleighhouse.co.uk. 

If you (either as an individual or as part of a group booking) are seeking to rent a cottage or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, details of other members of your party plus information on your specific requirements in order to deliver your specific requirements. 

We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both your current booking or future enquiry.

Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

​

We will disclose information under the following circumstances:

  • Third-party service providers: When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:

    • IT support service providers;

    • third-party service providers who track our customers' use of the sites and our services for us.

    • other third-parties who we may need to work with to deliver services and/or facilitate your booking and holiday (including any holiday extras), for example, providers of property management services (including, but not limited to, housekeeping, property maintenance etc).

 

These third-parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.​

​

  • Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

  • Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company.  If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

​

In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.

We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal data we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security.  Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

​

You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us at contact@furzeleighhouse.co.uk at any time. You have the right to request that we:

  • provide access to any personal data we hold about you;

  • update any of your personal data which is out of date or incorrect;

  • delete any personal data which we are holding about you;

  • restrict the way that we process your personal data;

  • prevent the processing of your personal data for direct-marketing purposes;

  • provide your personal data to a third-party provider of services;

  • provide you with a copy of any personal data which we hold about you; or

  • consider any valid objections which you have to our use of your personal data.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances. 

If an exception applies, we will tell you this when responding to your request.  We may request you provide us with information necessary to confirm your identity before responding to any request you make. 

This privacy policy was last updated in February 2020. 

Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes.

​

If you have any complaints, questions and suggestions about our sites or services, please contact us at contact@furzeleighhouse.co.uk

In the EEA, you may also make a complaint to our supervisory body for data protection matters (the Information Commissioner's Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.

bottom of page